Frequently Asked Questions

At Outback Leather, we carry a curated selection of trusted brands known for quality and craftsmanship. Our store features Ariat, Stetson, Justin, Corral, Harley Davidson, and Brighton, among others. Whether you’re looking for western boots, a classic leather jacket, or fine accessories, our staff can help you find the perfect piece from the brands you trust. Stop by our Pigeon Forge store to see our full inventory — we’re always adding new arrivals.

Yes, we offer personalization on select leather goods including wallets, belts, and bags. Initials, names, and dates can be added to make your purchase truly one-of-a-kind. Custom leather items make outstanding gifts for birthdays, anniversaries, graduations, and holidays. Visit Outback Leather in person or give us a call at (865) 908-6049 to discuss your custom project and timeline.

We want every customer to be completely satisfied with their purchase from Outback Leather. If you’re not happy with your item, please bring it back to our Pigeon Forge store in its original condition with your receipt. We offer exchanges and store credit on most items within a reasonable timeframe. Custom and personalized items are considered final sale. For specific questions about a return, please call us at (865) 908-6049 and we’ll be happy to help.

We carry full-grain and top-grain leather products — the highest quality grades available. Unlike bonded leather or synthetic alternatives, genuine full-grain leather retains its natural grain pattern, develops a beautiful patina over time, and is far more durable. Our products from brands like Ariat, Corral, and Brighton feature reinforced stitching, quality hardware, and expert construction. At Outback Leather, we’ve been handpicking our inventory since 1979, and we never carry anything we wouldn’t be proud to own ourselves.

Outback Leather is primarily an in-store experience — there’s truly nothing like seeing and feeling genuine leather in person. However, we may be able to accommodate special shipping requests for certain products on a case-by-case basis. Give us a call at (865) 908-6049 to discuss your needs and we’ll do our best to help you out, even if you can’t make it to Pigeon Forge right away.

Quality leather requires surprisingly little care to last a lifetime. We recommend keeping your leather goods away from prolonged direct sunlight and excessive moisture. Apply a quality leather conditioner every few months to keep the leather supple and prevent cracking. For cleaning, use a soft, damp cloth and allow it to air dry naturally — never use a hair dryer or direct heat. We carry leather care products right here at Outback Leather, and our staff is always happy to walk you through proper care techniques for your specific purchase.

Outback Leather is located at 3409 Parkway, Pigeon Forge, TN 37863 — right on the main strip in the heart of the Great Smoky Mountains. We’re just minutes from Gatlinburg, Sevierville, and Dollywood. Our hours are Monday through Saturday, 9:00 AM to 10:00 PM and Sunday, 10:00 AM to 9:00 PM. There’s convenient parking available right at our location. Visit our Contact page for directions and a map.

Absolutely! We offer complimentary gift wrapping on purchases made in-store at Outback Leather. Leather goods make exceptional gifts — whether it’s a wallet, belt, purse, or jacket — and we want your present to look as impressive on the outside as the quality inside. Just let our staff know at checkout and they’ll wrap your purchase beautifully. It’s one more way we go the extra mile for our customers.

Absolutely. Proper fit is essential for motorcycle gear — both for safety and comfort on the road. Our staff at Outback Leather has decades of experience fitting riders for leather jackets, vests, chaps, and gloves. We carry a wide range of sizes and styles, including Harley Davidson gear, and we’ll take the time to make sure your motorcycle leather fits perfectly. Whether you’re a weekend cruiser or a long-distance rider, come see us on the Parkway in Pigeon Forge and we’ll get you set up right.

Yes, there is convenient free parking available right at our location on the Parkway in Pigeon Forge. We know parking can sometimes be a challenge on busy tourist strips, but we’ve got you covered. Whether you’re pulling up in a car, truck, or riding in on your motorcycle, you’ll find a spot close to our front door. If you have any trouble, just give us a call at (865) 908-6049 and we’ll point you in the right direction.